Day: October 27, 2020

What it Means to be Proactive Proactive responses are ways in which the company engages with a comment –typically negative,– ...

As much as a company tries to be viewed in a positive light by the media, sometimes they fail. Somethings ...

Corporate businesses have few options when it comes to interacting with customers and responding to events in their business.  When ...

As its universally known, the customer comes first in this business world. Everyday, people don’t always have the perfect experience, ...

As a brand having a social media presence is necessary in order to stay relevant. The point of social media ...

How to Use Social Media to Respond Well to Criticism No person or company likes to be criticized. This holds ...

As much as companies try to be loved by all, it is only natural that they receive negative comments. What’s ...

For a company to be proactive, they must be prepared for future situations vs. defensive responses that include the bare ...

Companies have to deal with a lot of social media posts about them. Usually complaining about something the consumer experienced. ...

There are many instances where consumers are not happy with the company’s product or service. As expected, the consumer may ...