As a brand having a social media presence is necessary in order to stay relevant. The point of social media ...
As a brand having a social media presence is necessary in order to stay relevant. The point of social media ...
How to Use Social Media to Respond Well to Criticism No person or company likes to be criticized. This holds ...
As much as companies try to be loved by all, it is only natural that they receive negative comments. What’s ...
For a company to be proactive, they must be prepared for future situations vs. defensive responses that include the bare ...
Companies have to deal with a lot of social media posts about them. Usually complaining about something the consumer experienced. ...
There are many instances where consumers are not happy with the company’s product or service. As expected, the consumer may ...
Proactive Responses: It is important to understand the difference of how to respond to certain comments when it comes to ...
Customers expect companies to respond via social media. There are a few ways to respond to negative comments, proactively and ...
There is a major difference that comes to mind when we are talking about defensive and proactive corporate response. A ...
Defensive corporate response is basically admitting to your consumers that you are in the wrong and do not feel the ...